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Upgrade2


Give Your Customers More

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Upgrade2


Give Your Customers More

Every day, hotels around the world receive millions of reservations through multiple on-line and off-line channels.  Invariably, after a reservation is placed, not very much happens at all!

upgrade2 is a unique product,  designed to help hoteliers offer more to their customers after a reservation is made.

Although this exciting new solution offers virtually infinite possibilities to up-sell,  up to four different "flavours" come pre-installed for you:

upgrade2 preferences →

upgrade2 add-ons →

upgrade2 standby →

social upgrade2 →

Informed Customised Offers

Each of your customers can be offered options to improve their stay. And each offer is tailored to each customer's stay! upgrade2 identifies each customer's unique stay characteristics, and tailors each offer to perfectly match what each customer is more likely to want to do!

Perfect Timing

Avoiding interruptions to your customer's booking flow, upgrade2 presents your customers with a range of offers after they have chosen the basics of their stay. This allows for both stay-specific offers to be made, but also protects the integrity of the booking flow.

All toys in their box

The entire philosophy of upgrade2 is to customise an offer around the customer's true and current needs. With that in mind, we started from the word go with technology that will work in parallel to yours. No hard interfacing, no long term contracts, and nice, reasonable, responsive people to talk to - all based near your hotel.

Fully Flexible Scope

upgrade2 will allow you to engage with your customers in ways that this far were simply too expensive to pursue! Getting customers to engage with you on social media - with the tremendous benefits this brings to your website - or offering external services, that are linked to their stay; engaging in dialogue is now easy and profitable!

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upgrade2 Preferences


Allows any guest to adjust their stay preferences - without interrupting the booking flow!

upgrade2 Preferences


Allows any guest to adjust their stay preferences - without interrupting the booking flow!

Letting guests adjust their stay

With updgrade2 preferences, any guest can go on the web and customise their stay. Any options that you may offer at your hotel, can now be offered to a guest, allowing for a true stay-customisation experience.

A happy guest is now worth more than ever before.

With social media at his fingertips, a happy guest can now generate ripples from his experience in your hotel. Today it is more important than ever to produce positive experiences for your guests.

Let your guests tell you what they want

Either straight from the pages where they have just made a booking, or from any other channel, with upgrade2 preferences you can now listen to what your guests want. You can offer them any number of options to fine-tune their stay and expectations. And they can share with you what they would like - giving you the opportunity to not just satisfy them, but also to delight them!

 

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Upgrade2 Add Ons


Hoteliers Now Have Almost Unlimited Add-Ons To Offer Their Guests

Upgrade2 Add Ons


Hoteliers Now Have Almost Unlimited Add-Ons To Offer Their Guests

A guest at your hotel can just ask for what they want when they want it. Why shouldn't that be the same for all your bookers before they even arrive at your hotel?

A guest at your hotel can just ask for what they want when they want it. Why shouldn't that be the same for all your bookers before they even arrive at your hotel?

Enabling Guests To Purchase Add-Ons As And When They Want

The chances are that your booking engine offers you the ability to sell add-ons to your bookers. But research shows a correlation between higher conversions and smaller numbers of steps. Be it clicks on your website, or questions you have to ask the guests before they are booked in, delaying the reservation is never a good idea.

upgrade2 is designed to offer your guests unlimited add-ons after they have made their reservation - eliminating the risk of disrupting a booker's path to completing their reservation.

When you work with upgrade2 you can benefit from a host of benefits:

  • All your guests - no matter how they booked - can choose what they want to purchase.
  • upgrade2 knows when a guests is staying at your hotel, so it only offers them to buy add-ons that are relevant to their stay.
  • There is no disruption to the reservation process for online bookings.
  • You get to offer add-ons to guests whose booking path doesn't otherwise allow you to present them with the option to purchase more.
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upgrade2 Standby


Upgrade Your Customers To Better Rooms At Your Own Choice of Prices - Free From Parity Contract Restrictions

upgrade2 Standby


Upgrade Your Customers To Better Rooms At Your Own Choice of Prices - Free From Parity Contract Restrictions

Great value upgrades don't just maximise your RevPAR. They also generate happy guests!

Great value upgrades don't just maximise your RevPAR. They also generate happy guests!

Guests can buy an option to upgrade on arrival. If the better room is available then you sell it to them!

upgrade2 allows you to give your customers the option to book an optional upgrade. They commit to pay a better-than-market price for a better room type. Then they put themselves on standby or an upgrade. If the room they booked is available when they arrive, then you can choose to upgrade them. This way

  • YOU DON'T MISS THE OPPORTUNITY TO SELL HIGHER VALUE ROOMS
  • YOUR GUESTS GET A GREAT DEAL ON BETTER ROOM TYPES
  • YOU MAXIMISE YOUR REVPAR WITH ZERO YIELDING RISK

upgrade2 offers hoteliers around the world a unique way to sell better rooms, to everyone, without risking breaching any of their parity contracts.

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upgrade2 e-mail


Introducing upgrade2 e-mail: intelligent, e-commerce enabled e-mails.

upgrade2 e-mail


Introducing upgrade2 e-mail: intelligent, e-commerce enabled e-mails.

Automated, personal, stay-specific offers, directly in your customers' confirmation e-mails.

Upgrade2 is an e-commerce platform specifically dedicated to ancillary sales and services for the hotel industry. We are firm believers that for the same reasons that you have an e-commerce booking engine on your website to take reservations (instead of waiting for someone to e-mail you), you also want to have an e-commerce platform to allow your guests to interact with you. And now, this e-commerce platform can be supported by upgrade2 - out of the box.

Sending the right e-mail, with the right offer, to the right guest is something that simply cannot be done by any hotel system today. That is, until now. Upgrade2 enables you, to include LIVE offers SPECIFICALLY FOR EACH GUEST simply and quickly.

Why not offer your guests the ability to instantly interact with you, through your e-mails to them? Especially when you can do this without any man (or woman) - hour costs to your bottom line? If you are e-mailing your guests... then you should e-mail them in the right way!

Upgrade2 now offers an out-of-the-box ability to create links on your reservation confirmation e-mails (and modification confirmation e-mails... or any other e-mail you like) which will prompt your confirmed reservation guests to interact with you - and increase both your revenues and Your customer satisfaction.

Your customers can now see three distinct options when they receive their confirmation e-mail. 

  1. Customise Your Stay. The customer is prompted to visit your upgrade2 e-commerce pages and customise their stay - at no extra cost. This allows you to know exactly what the customer wants, which increases their levels of satisfaction - and your social media ratings.
  2. Select Add Ons. The customer is prompted to visit your upgrade2 e-commerce pages and select the ancillary products and services of your hotel. With everything being linked to their reservation, they get to see only the specific offers you want them to see. The customer is happy to be offered something relevant - and you increase your RevPAR.
  3. Upgrade2 Roomtype. Your guest is prompted to request (and get at any point that is convenient for you) an upgrade to their room type. As you are free from Travel Agency parity contracts, you can now offer a good discount to your guest, and only allocate them the room you want to allocate, when it is convenient for you. Once again, everyone is a winner.

If you want to find out more how our e-mail system works, you can contact us using the link here.